...or "That's why we're not stupid" vs. magentas (because of the advertisement, I cannot name the two companies specifically, but the reader will surely understand who they are...). If it doesn't happen to me, I won't believe it.

What happened was that I changed service providers, I ordered the Internet, TV, and mobile phone from the Magentas in accordance with the principle of everything from one place in one package. At the same time, I also bought a new mobile phone and as a result I had to replace my mobile stick with my laptop. The otherwise very responsive magenta employee explained that there is another such plug-in mobile stick, but there is no longer a discount on it, but it would not be usable for the tablet anyway. Good. So what is the solution, I ask.

It could be that I buy another gadget that is suitable for both, but it is currently in short supply, they have ordered and are waiting, but if I visit the "we are not stupid" store, it is there for sure, approx. It will be 20 thousand...

I stomped into the "hanv" store, wondering where to look for something like this, when a nice young man was already rushing to me to ask what he could help me with. I told you. Say yes, there is such a thing, HUF 41,000, it will be good for both devices,

but there would be another solution, although he would be speaking against himself now if he told it.

Feel free to say it, I encouraged you. He asked for my mobile phone, clicked three and showed me that by turning on the "my hotspot" I can add the laptop and the tablet, and I already have Internet access on both devices without having to use a separate gadget or buy one for 41,000. Since I had my laptop with me, we did it in 2 seconds.

I became a puffer.

They didn't tell me this at the Magentas either when I changed my mobile phone or now.

On the contrary, they unnecessarily recommended a 41,000 ft gadget, even though I bought the mobile phone from them, including unlimited mobile internet access, and obviously they know exactly that all mobile phones have such a setting.

What was the point of enlightening me, who no longer belongs to the xyz generation, but is moderately young and did not absorb his own hotspot access with his mother's milk?

Where is the humanity? Does income really matter?

I thanked the nice young man profusely for the information and this rare dealer attitude, looked at his name plate, then approached the store manager and told him what had happened and that I was simply amazed. He replied that

"for them, the customer experience is more important than selling at any price."

I was pumped again and left happy. I might even visit the national headquarters of "hanv" and report on my "customer experience".

I tell you, if it doesn't happen to me, I won't believe it.

Author: Ködszürkáló