NAV has simplified the tax affairs of citizens and businesses. In its Transparency Program, 30,000 pages of letters, information, forms, information booklets and filling instructions for taxpayers have been simplified so far - Ferenc Vágujhelyi, the president of NAV, informed MTI.

Taxpayers should be addressed in a more simple and comprehensible manner so that they understand what the changes mean for them and what they should pay attention to; this is the main goal of the Public Understanding Program of the National Tax and Customs Administration (NAV), launched five years ago, said Ferenc Vágujhelyi. He recalled that anyone who filed a case with the NAV, paid vehicle tax, sent in a data sheet, or even just accepted their tax return draft in recent years could sense that paying taxes is getting easier.

The president pointed out: plain communication is not just a convenience service; if the client understands the rules exactly, it greatly helps voluntary compliance, reduces the possibility of errors and the stress associated with administration.

In the program, NAV information, guides and letters sent to clients have become simpler and more transparent. Taxpayers do not have to find out what to do from the legislation, the essence is immediately clear: what needs to be done, what is the deadline, how much and where to pay, or what are the consequences of failure to do so, or what discounts are available from the tax - he detailed.

The president of the tax authority stated: there is no doubt that the Transparency Program has worked; not only interfaces and services, but also the language of taxation is continuously simplified. Experiences about customer-centric, easy-to-understand office communication have been collected by the NAV, and the methodological publication about it is already available on the website, said Ferenc Vágujhelyi.

According to its description, the publication The Understandable Office describes the steps and results of NAV's Transparency Program in detail and in a practice-oriented manner. The first volume presents the tools for the introduction, operation and development of the program, and the second volume deals with the practical techniques of creating comprehensible texts, based on the experiences of the approximately 30,000 pages of official texts revised in the program.

The publication is available on NAV's website.

Source: MTI