An online customer service has been launched to make it even easier to learn about and use family subsidies, the State Secretary responsible for families of the Ministry of Culture and Innovation (KIM) announced on his social media page on Thursday morning.

Ágnes Hornung wrote: those concerned can get quick and professional answers to questions about home building and family support via the online customer service.
He reminded: "Since 2010, the child comes first" in Hungary, which is why in the last 12 years, the amount spent on families has been increased by three and a half times and several new subsidies have been introduced. Families planning and raising children are protected and helped in a war situation and during the energy crisis caused by the war, he added.

He also mentioned that families can currently use more than thirty forms of support, which they can now also find out about in a video chat. The new service is available on csalad.hu He added: at the online meeting, the trained specialists of the Family Center Hungary Center's customer center will help those interested to navigate between the forms of support: they will provide information about the available options, the legal conditions and the administration process. Appointments for online video chat can be booked between 9 a.m. and 3 p.m., from Monday to Thursday. Those interested can ask their questions through the Teams system in a 45-minute time frame.

register on the https://csalad.hu/ugyfelpont/ interface, where you can book an appointment by specifying some information and the topic of the information.

Ágnes Hornung also drew attention to the fact that, in addition, the service available via e-mail at the Customer Center of the Family-Friendly Hungary Center continues to operate, with which, for a year, they have been helping those interested in written forms of family support with quick and easy-to-understand answers. Based on experience so far, families are most often informed about the details of using the home renovation subsidy, mortgage loan reduction, family home creation discount (csoc) and village csoc, but they can receive information about any support.

The State Secretary wrote that those interested can also use the family support calculator on csalad.hu, which can be used to make a personalized calculation of the available forms of support. With the family support calculator, launched approximately one and a half years ago, families have already made detailed calculations of 35 types of support in almost 170,000 cases.

The family support customer services of the capital and county government offices and the government windows are also available to those affected, and they can also call the telephone customer service of the Hungarian Treasury, where they can continue to receive information about the use of family support, he added.

Family members and those about to start a family are encouraged - Ágnes Hornung wrote in her post - to take advantage of these opportunities, so that they can access subsidies even more easily and simply.

MTI

Photo: MTI/Márton Mónus